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Terms and Conditions Placing, Paying & Delivery for an order on-line
Once you have chosen the items you would like to order, you must finish the transaction by providing us with credit/debit card details* which will then be charged for the outstanding amount. Once the payment has been confirmed, your order will be packed and despatched immediately (during working days/hours) – Orders are not despatched if the payment has not been made in full. If there are any problems with taking your payment, a sales member will be in touch with you either via telephone or email.
*once we have charged your credit/debit card – we erase your payment details automatically – we do not store ANY personal payment information at all!
Delivery
As our products can weigh so much, it isn't viable for us to send out your orders via Royal Mail, so instead we are making use of a UK National Courier service and they delivery goods on Mon-Fri only on a next day delivery service!
We offer UK residents next day delivery service which costs you only £6.95. You must place an order online Monday-Thursday before 2pm to receive it the following day anytime before 6pm – all orders must be signed for. You can order as many items as you wish when using the next day delivery service - it does not matter how much your parcel weighs - the delivery charge will still remain at only £6.95
European Orders can expect to wait up to 6 working days to be delivered.
Refunds
Our Refund Policy is a simple one. All hair & Skin care products (excluding hair extensions or wigs) can be returned to us for a refund or exchange within 14 days of their receipt! On the conditions that the products have not been opened, used or damaged in any way!
Please note that we do not refund delivery charges! Happy Shopping! « Back |
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