We want your shopping experience with us to be very satisfying indeed, so below we have clearly listed out our simple terms and conditions for you when shopping with us onlineCONDITIONS APPLICABLE
1. P S Sahney and Co Ltd Trading as Love Afro Cosmetics is registered in England No.1767194, the registered office is Unit 2, Manhattan Business Park, London, W5 1UP, and the VAT No. is 237553257. American Dream and Love Afro Cosmetics are registered trademarks of P S Sahney and Co Ltd.
2. These Conditions shall apply to all contracts for the sale of goods (which expression shall where the context so permits include the supply of services) by P S Sahney and Co PLC (The Company) to a buyer who is acting in the course of a business (including in the course of any business) to the exclusion of all other terms and conditions.
3. The Company reserves the right to add to, alter, amend or withdraw at any time without notice any of these Terms and Conditions or the Company's Service Guarantee.
4. Orders for goods will only be accepted from Consumers buying individual items from our website or Buyers acting in the course of a business and the Company will reserve the right not to accept orders from Hair Extension supply businesses.
5. Where the Company knows or is made aware or suspects that the Buyer is a dealer in or is a supplier of hair extensions or is otherwise engaged in the hair extension supplies business, then the Company reserves the right to refuse to sell to that Buyer in its sole discretion.
6. All orders for goods until accepted or rejected at its discretion by the Company shall be deemed to be an offer by the Buyer to purchase goods pursuant to these Conditions and all goods are offered subject to availability.
7. The Company reserves the right at any time to impose a minimum order quantity on any orders for goods prior to the order being accepted by the Company.
8. Any typographical, clerical or other error or omission in any sales literature, quotations, price lists, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.
Placing, Paying & Delivery for an order on-line
Once you have chosen the items you would like to order, you must finish the transaction by providing us with credit/debit card details* which will then be charged for the outstanding amount. Once the payment has been confirmed, your order will be packed and despatched immediately (during working days/hours) – Orders are not despatched if the payment has not been made in full. If there are any problems with taking your payment, a sales member will be in touch with you either via telephone or email.
*once we have charged your credit/debit card – we erase your payment details automatically – we do not store ANY personal payment information at all!
We use both Royal Mail & Courier Companies such as DPD to deliver our orders to your address.
After trialling Free Delivery for UK residents, we realised it probably wasnt best for either our customers or for the website to do this. So we have reverted to our normal pricing structure on products, with one set delivery fee of either £2.95 (standard 2 to 4 day service) or next day delivery for £5.95.
Next Day Delivery - if you need your parcel urgently, then simply choose the next day delivery option. Place your order anytime befrore 4pm and recieve the order the following working day. So please note, that if you place your order on a Thursday after 4pm - this order will dispatch on Friday and not be with you until Monday as Monday will be the next working day after the items have been dispatched.
DELIVERY TO EUROPE
Love Afro Cosmetics are delighted to be able to offer our European customers very competitive delivery prices. All of the following prices are for delivery to Europe using DHL courier services. DHL prices their deliveries to European countries by ZONE. Please see the following ZONE list to see which Zone your country comes under. Each ZONE has a different price and we charge our customers accordingly.
The prices are based on orders which do not exceed 30KG in weight. If your order does weigh more than 30KG then we will contact you and let you know how much delivery will cost.
ZONE 1 Countries include:
Belgium, Republic of Ireland, Luxembourg, Netherlands
COST TO ZONE 1 £15.95
ZONE 2 Countries include:
Channel Islands, France
COST TO ZONE 2 £17.95
ZONE 3 Countries include:
Austria, Italy, Portugal, Spain,
COST TO ZONE 3 £23.25
European Orders can expect to wait up to 6 working days to be delivered
We are very pleased to announce that as of March 1st 2011 we will now be shipping orders to the USA. This is the first time we are delivering to the States, but as there are so many customers out there that are interested in our products, we thought we had better start and meet the customers needs.
Deliveries to the USA will take up to 10 working days to reach you. We will either ship your order to you via International Recorded Delivery from Royal Mail or alternatively we will use DHL Express.
Cost to ZONE 5: USA: £35.95 for up to 2KG weight via Royal Mail Cost via DHL is the same but only up to 0.5KG weight.
Our Refund Policy is a simple one. All hair & Skin care products (excluding hair extensions or wigs) can be returned to us for a refund or exchange within 14 days of their receipt! On the conditions that the products have not been opened, used or damaged in any way!
Please note that we do not refund delivery charges!